Wayasend Delivery Business

1. Interpretation and Definitions

"Personal Data" means any information relating to an identified or identifiable individual. "Processing" means any operation performed on Personal Data, such as collection, recording, storage, alteration, or deletion. "Controller" means Revenant Group (Private) Limited, which determines the purposes and means of processing your Personal Data. "Service Providers" are third parties who process data on behalf of the Company. "You" refers to the individual or entity accessing or using the Service.

2. Legal Bases for Processing (GDPR Article 6)

We process your Personal Data under one or more of the following legal bases: • Performance of a contract: to provide and manage your use of the WayaSend platform. • Legal obligation: to comply with applicable laws, such as identity verification and tax compliance. • Legitimate interest: to improve our services, maintain security, and prevent fraud. • Consent: for optional features such as marketing, notifications, or location tracking. You may withdraw your consent at any time by contacting us at revenanttechzw@gmail.com.

3. Information We Collect

• Personal Data: name, email, phone number, address, payment details, and identification documents for verification (where required). • Location Data: collected with your permission for delivery tracking and courier routing. • Usage Data: device identifiers, IP address, browser type, app version, and analytics data. • Media Data: photos or proof-of-delivery images uploaded by users or couriers. We do not knowingly collect data from persons under the age of 18.

4. How We Use Your Personal Data

We use your data to: • Provide, maintain, and improve our Service. • Manage user accounts and authentication. • Facilitate deliveries, bids, and payments between Clients and Couriers. • Verify user identities (KYC compliance). • Send important notifications and updates about deliveries. • Comply with legal obligations and prevent fraud or misuse. • Send marketing or promotional communications (only with your consent).

5. Data Retention

We retain Personal Data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. When no longer needed, data will be securely deleted or anonymized.

6. Data Sharing and International Transfers

Your Personal Data may be shared with trusted Service Providers (e.g., payment processors, analytics tools, cloud hosting services) who are contractually bound to handle it securely. If data is transferred outside Zimbabwe or the European Economic Area (EEA), we ensure appropriate safeguards, such as Standard Contractual Clauses (SCCs) approved by the European Commission or other legally recognized mechanisms.

7. Cookies and Tracking

We use cookies and similar tracking technologies for authentication, analytics, and personalization. You can manage cookie preferences through your browser settings. We only use non-essential cookies with your consent.

8. Your Rights Under GDPR

You have the following rights regarding your Personal Data: • Right of access: Request a copy of your data held by us. • Right to rectification: Correct inaccurate or incomplete data. • Right to erasure ("Right to be forgotten"): Request deletion of your data where legally permissible. • Right to restrict processing: Request limitation of data use in specific circumstances. • Right to data portability: Request transfer of your data to another service. • Right to object: Object to processing based on legitimate interests or direct marketing. • Right to withdraw consent: Withdraw consent for processing at any time. To exercise your rights, contact us at revenanttechzw@gmail.com. We may verify your identity before fulfilling requests.

9. Security of Your Data

We use administrative, technical, and physical security measures (including encryption, access control, and secure servers) to protect your data. However, no system is 100% secure, and we cannot guarantee absolute protection against unauthorized access.

10. Children's Privacy

Our Service is not directed to individuals under 18. We do not knowingly collect data from minors. If we become aware of such collection, we will promptly delete it.

11. Changes to This Policy

We may update this Privacy Policy periodically. Significant changes will be communicated via email or an in-app notice before they take effect. The latest version will always be available at https://www.waya-send.com.

12. Contact Information and Data Protection Officer

If you have questions, concerns, or wish to exercise your rights, contact our Data Protection Officer (DPO): Data Protection Officer Revenant Group (Private) Limited Harare, Zimbabwe Email: revenanttechzw@gmail.com If you are based in the European Union and believe we have not handled your data in accordance with GDPR, you have the right to lodge a complaint with your local supervisory authority.

Privacy Policy